After completion of the ICAgile Agility in Marketing (ICP-MKG) certification training course you will be able to:
- Agile Marketing Drivers and Criticality
Illustrate the key challenges that are driving modern marketers to explore marketing agility. Get an opportunity to relate to the challenges as well as your VUCA context so you understand the need and relevance of Agile Marketing.
- Marketing to Serve vs. Marketing to Sell
Marketing is about serving customers through identifying their expressed and hidden needs. The goal is to create engaged, delighted customers with a longterm relationship to the organization as opposed to selling a single product.
Explain the foundational values and principles of Agile Marketing; Convey how the values and principles address the context and drivers, and provide a basis for a strong operating system that is a better fit for modern marketing functions.
- Differentiating Agile Marketing
Differentiate Agile Marketing from Agile Development and then from common misconceptions regarding approaches such as reactive marketing and unsustainable / ever-changing marketing.
- Customer Centricity Over Organizational Focus
Customer centricity is about listening to what customers are and are not saying, then marketing to them in ways that resonate. Achieving this requires direct customer interaction, an understanding of who our customers really are and an ability to identify their hidden needs. Organizations also need to shift from the perspective of “organization outward,” to “customer inward” (“we have a product to sell” vs. “you have a need we can meet.”)
- Understanding Customer Needs
Show techniques for generating insights into customer needs and for segmenting customers. The insights you develop will help you identify anomalies, pain points, issues or opportunities in the decision journeys of key customer segments.
- Attracting and Retaining Customers by Building Trust
With considerable access to customer information comes significant responsibility – marketers need to be ethical and trustworthy in their use of customer information and build trust through each interaction.
- Focusing on Outcomes Over Outputs
Distinguish between value-add activities and those done out of habit or antiquated management approaches.
- Achieving Outcomes Through Marketing Backlogs and Stories
Describe how to create effective marketing backlogs by using user-centric techniques such as user stories
- Tools for Adaptive, Customer-Centric Marketing
Explain some of the tools (canvases, personas, story maps, etc.) which may be applicable in an Agile Marketing environment, and how they can be used.
- Delivering Marketing Value Through Cross-Functional Teams
Describe a variety of possible teamwork structures and discuss how they contribute toward or detract from Business Agility.
- Continuous Collaboration and Alignment Around Customer Outcomes
Illustrate the characteristics of agile teams and how they differ from traditional marketing teams.
- Making Marketing Work More Sustainable
Explain how to balance responsiveness and flexibility with stability and a predictable flow of work. Consider options for insulating the team from interruption while still embracing changing requirements.
- Flow-Based Approaches and WIP for Agile Marketing
Explain what it means to use a flow-based approach to plan and execute marketing work, including developing a visual system to track work.
- Benefits of Short Iterations for Marketing Work
Describe key practices, roles and artifacts of iterative agile approaches, most commonly encapsulated in the Scrum framework. Provide examples of adaptations that marketers can try if more prescriptive iterative practices do not quite work for them.
- Creating a Culture of Experimentation and Validated Learning
Show how to weave in experimentation into an Agile Marketing process and gain familiarity with experimentation-oriented frameworks and practices.
- Using Marketing Data to Inform Pivot / Persevere Decisions
Show how validated feedback needs to be actionable and actioned. Provide examples of changing plans, changing approaches, abandoning things that do not work, amplifying those that do and pivoting to new directions based on the information collected.
- Agile Marketing in Real Life (Case Studies)